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FAQ

FREQUENTLY ASKED QUESTIONS

Do your products could be customized?

Yes, the beer equipment could be customized.

Do you supply after-sales service? 

Yes, we could supply after-sales service including engineer going to install and training brew and supplying materials for brewing.

How long will the full set of equipment be guaranteed?

Three years warranty for main machine, one year warranty for the electrical accessories.

Are you trading company or manufacture?

We are a manufacture of beer equipment for 20 years, the soonest one in this field.

Is it easy to operate the brewery equipment for person without any experience?

Yes, it’s easy. Moreover we will supply the manual for operation.

How long will the full set of equipment be shipped to us if we order it?

It will take 30-40 working days to produce the full set of equipment.

What should we do if there are problems during the process of using the equipment?

Firstly, we will communicate through email, skype, whatsapp or telephone etc, but if any accessory parts lead to problem, the accessory parts will be posted to you. If problems cannot be solved by all above mentioned method, our engineer will go abroad to solve for you.

Do you have engineer who could go abroad to install?

Yes, we have 10 full-time professional engineers available to go abroad to install and training brewing.

Do you also sell raw materials of brewing beer?

Yes, we do. We sell different kinds of raw materials including hops, yeast and malt.

Do you supply the spare parts?

Yes, we do. We will supply the spare parts with price of production cost for lifelong.

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